Trust Centre
Why is my reward pending?
Pending means the partner has told us you finished the offer but hasn't confirmed it yet. Your credits are tracked and showing in your balance; they just can't be spent until they're approved.
Why there's a wait
The company behind an offer checks the work before it pays us: that a survey was answered properly, that an app install was genuinely new, that a purchase wasn't returned. We can only pay you once it pays us, so your reward waits for the same check. If the partner doesn't pay, or the activity doesn't check out, the reward won't be paid.
How long it usually takes
- Surveys
- 7 to 30 days, depending on the survey partner. CPX Research surveys take 30 days, because CPX can still cancel fraudulent completions weeks later.
- App sign-ups
- Around 14 days.
- Game milestones
- 7 to 30 days, each milestone on its own.
- Cashback
- 30 to 90 days, once the retailer's return window closes.
Every pending entry in your ledger shows the date it becomes spendable, and it turns spendable on that date unless the partner withdraws it first.
If it hasn't moved
Wait until the date on the entry has passed. If it's still pending a few days after, contact support with the offer name and we'll chase the partner. If it was held or reversed, the entry shows the reason and you can appeal.
Pending credits are safe