Trust Centre
Account safety & appeals
Every rewards platform has fraud controls. Ours come with something most don't publish: the standard we hold ourselves to before acting, and a real appeal path when we get it wrong.
What can cause a hold or review
We watch for the things that drain a rewards pool: multiple accounts on one device or network, VPNs masking location, automation and emulators, impossibly fast completions, rushed survey answers, referral clusters, and partner quality flags. When a signal fires, the usual response is a Held on the affected credits or a Under review on a redemption — slow-downs, not punishments. Most holds clear on their own within a few days, and you don't need to do anything.
Honest habits that avoid false flags entirely: one account, no VPN while completing offers, and surveys answered at a human pace.
Our fair-process commitment
- Evidence before action
- A risk score alone never gets anyone banned. Serious actions require actual evidence and a human decision; account terminations require two reviewers.
- Reasons, always
- Any action against your account or credits comes with the stated reason — on the ledger entry, in the email, or both. Never “just because.”
- Friction before bans
- Where the picture is unclear, we'd rather add a check — extra verification, a raised first-redemption minimum, a short hold — than ban an honest person.
- Reviews don't forfeit anything
- If your account is paused for review, your credits and ledger are unchanged. We aim to complete account reviews within 5 working days and email you the outcome.
How to appeal
Any decision against you can be appealed — free, from the decision itself or by email to appeals@vouch.calmhqstudio.com. Send your account of events and any evidence you have: screenshots taken at the time, confirmation emails, anything concrete.
- Within 2 working days
- We acknowledge your appeal.
- Within 5–10 working days
- Most disputes are answered. Terminations are re-reviewed by someone who wasn't involved the first time, and we do reverse decisions when the evidence supports it.
- Appealing never hurts you
- Your position can't get worse because you appealed. And if you still disagree at the end, you keep every legal right you walked in with — including going to a regulator or court.