Account safety & appeals

Every rewards platform has fraud controls. Ours come with something most don't publish: the standard we hold ourselves to before acting, and a real appeal path when we get it wrong.

What can cause a hold or review

We watch for the things that drain a rewards pool: multiple accounts run by one person, VPNs masking location, automation and emulators, impossibly fast completions, rushed survey answers, referral clusters, and partner quality flags. When a signal fires, the usual response is a Held on the affected credits or a Under review on a redemption. These slow things down; they aren't punishments. Most holds clear on their own within a few days, and you don't need to do anything.

Honest habits that avoid false flags entirely: one account, no VPN while completing offers, and surveys answered at a human pace.

Our fair-process commitment

Evidence before action: A risk score alone never gets anyone banned. Serious actions require actual evidence and a human decision; account terminations require two reviewers.
Reasons, always: Any action against your account or credits comes with the stated reason, on the ledger entry, in the email or both. Never “just because.”
Friction before bans: Where the picture is unclear, we'd rather add a check (extra verification, a higher first-redemption minimum, a short hold) than ban an honest person.
Reviews don't forfeit anything: If your account is paused for review, your credits and ledger are unchanged. We aim to complete account reviews within 5 working days and email you the outcome.

How to appeal

Any decision against you can be appealed for free, from the decision itself or by email to appeals@vouch.calmhqstudio.com. Send your account of events and any evidence you have: screenshots taken at the time, confirmation emails, anything concrete.

Within 2 working days: We acknowledge your appeal.
Within 5–10 working days: Most disputes are answered. Terminations are re-reviewed by someone who wasn't involved the first time, and we do reverse decisions when the evidence supports it.
Appealing is free: Asking us to look again costs nothing and isn't held against you. The outcome of that review is our final decision.

Closed accounts are told why (typically duplicate accounts or invalid completions), and only promotional credits tied to the breaching activity are forfeited, under the terms you agreed to. The 30-day appeal window is stated in the closure email.