Tracking issues

Occasionally a completion doesn't register. It's the most common problem in this industry, every platform has it, and most pretend otherwise. Here's why it happens, how to avoid it, and what we actually do about it.

Why an offer may not track

Attribution runs through the partner's tracking, not ours — and a few ordinary things can break it: an ad blocker on the partner's site, a VPN changing your apparent location, switching browsers or devices mid-offer, or having previously installed the app an offer requires. None of these make you ineligible; they just stop the completion reaching us.

The prevention list

Same device, same browser: Start the offer from Vouch on the device and browser you'll complete it with.
VPN and ad blockers off: At least for the offer's site or app, for the duration of the offer.
Fresh installs only: App offers only track first-time installs — the offer page says so where it applies.
Screenshots as you go: For longer offers, a screenshot at each milestone takes seconds and is gold if anything goes wrong.

If it's already happened

First, wait 24 hours — some partners report completions in batches. Still nothing? Report it from your activity page (“Report a missing reward”) with the offer name, the completion date, and any proof you have. We raise every evidenced claim with the partner — chasing them is our job, not yours.

The honest answer

Partners decide untracked claims, and not all are granted — we won't pretend otherwise. What we control, we use: every claim is escalated with your evidence, and offers that generate repeated tracking failures get pulled from the catalogue. That's part of what “curated” means here.

What this is never used against you for

Reporting a missing reward doesn't flag your account, and an offer failing to track is never treated as evidence of anything on your side. The failure rate we watch is the offer's and the partner's — not yours.