How rewards work

A credit is born when a partner reports your completion. It starts as pending, becomes approved when the partner confirms the activity is genuine, and from there it counts toward redemptions and Welcome Track progress. Occasionally it detours — a hold while we check something, a review when a human looks, or a reversal when the partner withdraws the completion. Every transition appears in your ledger with a reason. The ledger is append-only: nothing is ever deleted or rewritten, including our own corrections.

Pending

The partner has reported your completion but not yet confirmed it. Hold windows are stated on every offer before you start — surveys about 7 days, app and game offers 7–30 depending on the offer, registrations 14. Pending isn't a delay tactic; it's the window in which partners verify activity, and when a partner approves early, so do we. Pending credits show in full in your balance widget — we don't hide them.

Approved

Confirmed and yours. Approved credits count toward redemption minimums, and approved partner-funded credits drive Welcome Track and referral qualification. This is the only state that redeems.

Held

Paused while we double-check the activity that produced these credits. Routine, not an accusation — most holds resolve on their own within a few days, in either direction, and you don't need to do anything. If you'd like to add context, contact support; it genuinely helps.

Under review

A person on our team is looking — most commonly because every first redemption is reviewed by hand, and sometimes for later checks. No action is needed from you. Typical turnaround is 24 hours; if we need anything, we email you rather than leave you guessing.

Reversed

The partner withdrew or invalidated the completion, so the credits were removed — as a new ledger entry against the original, never a silent edit. A reversal usually means the partner's verification didn't confirm the activity; it isn't a judgement by Vouch and doesn't mark your account. If you believe the completion was genuine, raise it with support and we'll query the partner.

There is a sixth label you'll see — Locked — but it only applies to Welcome Track credits that haven't unlocked yet. It has its own page: Welcome Track rules.

We can only pay out what partners confirm and fund. If tracking fails, tell us and we'll chase it — that's our job, not yours — but we can't promise the partner will pay (see tracking issues). And if we make an error in either direction, we correct it in either direction — including when the error favoured us.